Kindly Reminder 1: Timely process of requests

Upon receipt of your request for an order cancellation or product return/refund, we wil negotiate with the seller within the specified timeframe. The specific timeframe is as follows:

• For orders in “Payment Pending”, “Unprocessed” and “Verifying” status, the application will be processed immediately;                                      
• For orders in “Processing” status, the application will be processed within 24 hours;                                
• For orders in ”Purchased” status, the application will be processed within 72 hours;                                    
• For orders in “Shipped”, “Signed”, “Arrived”, “Warehouse Stock-in”, “Warehouse Stock-in” (Expert Sourcing Service only) and “Signed” (Expert Sourcing Service only) status, the application will be processed within 48 hours;                                     
• For orders in “Purchased” (Expert Sourcing Service only) status, the application will be processed within 2 working days.

Kindly Reminder 2: Estimated processing time of refund

If you have successfully paid your order, we will refund the transaction amount to your KameyMall-Agent account balance once your cancellation or return request has been verified.

• For orders in “Payment Pending”, “Unprocessed” and “Verifying” status, the refund will be completed immediately;                 
• For orders in “Processing” status, the refund will be completed within 24 hours;
• For orders in “Purchased” status, the refund will be completed within 72 hours;
• For orders in “Shipped”, “Signed”, “Arrived”, “Warehouse Stock-in”, “Purchased” (Expert Sourcing Service only), “Warehouse Stock-in” (Expert  Sourcing Service only) and “Signed” (Expert Sourcing Service only) status, the time of refund completion will be subject to the sellers (probably 7 -15 days).

Please Note: 

1.For orders in “Purchased” (Expert Sourcing Service only) and “Warehouse Stock-in” (Expert Sourcing Service only) status, only the payment for the product will be refunded (the 10% service fee will be non-refundable).

2.Return requests do not apply to used products and warehouse sales orders. if an order is canceled due to product shortage or force majeure reasons, the service fee will be refunded.