Dear customers,

Thank you for choosing KameyMall-Agent. In order to provide you with logistics services, we work with several logistics providers. Before you use the logistics services available on KameyMall-Agent, please carefully read this Service Agreement. If you have any questions about this service agreement, we recommend that you do not proceed to the next step, but contact our online customer service directly for more information.

• The logistics providers may adjust the shipping rates and delivery times from time to time according to the costs and market conditions, and KameyMall-Agent will truthfully notify you of any changes in advance;
• The delay, damage, loss, tax, confiscation and other uncertainties related to the logistics provider's services are beyond our control, and we will not bear any liabilities arising therefrom. However, we will do our best to remind you of risks beforehand, and assist you in solving problems regarding logistic issues, and compensate you according to the after-sale policy provided by the logistics provider. Meanwhile, KameyMall-Agent will further upgrade and optimize services such as SuperCare Plus and Worry-Free Purchase to reduce the risks related to delivery, e.g. delays, damages, losses, etc.;
• For fast and smooth customs clearance, we suggest that you accurately declare the parcel details. We will declare the parcel according to the information you’ve entered. For the compliance-based fast customs clearance, we will fill in the product name, quantity, unit price and other information on your behalf according to the product information you have given. You can go to the parcel details page to modify any details but keep in mind that you need to do it before the parcel is packaged. Heavier or more valued parcels are more likely to be taxed by customs. The declared value you’ve entered will be used as the value basis for you to claim compensation from the logistics provider in case of any losses. If you need better protection, we suggest that you purchase the service SuperCare Plus;
• When you place an order and send a parcel or you are the recipient of the parcel, Kameybuy will collect your information as follows: name, address, contact info of the sender and the recipient as well as product info, which will be used for submitting orders, generating logistics waybills, parcel pick-up, warehousing, transportation, export & import clearance, and parcel delivery. According to the relevant customs requirements of the destination country, we will also collect your ID Card information for the sole purpose of identity verification and import & export declaration;

If the address you provide is inaccurate, we may use your previous waybill information to fill in the address information, with not violating the mandatory requirements of relevant laws and regulations on the storage of personal information, so as to avoid repeated confirmation with the recipient/sender and to ensure safe and efficient delivery of the parcel.

• Disclaimer: KameyMall-Agent will not be liable for any loss or damage caused by circumstances beyond its control, including but not limited to: the administrative authority acts with actual or obvious power, the acts or omissions of any person not hired or contracted by KameyMall-Agent (e.g. sender, recipient, customs personnel, government department or any third parties), safety regulations implemented by government departments or other safety regulations applied to the place of delivery, and Force Majeure including riots, strikes, labor disputes, civil riots, viruses or diseases, failures or interruptions of communication and information systems, any interference in aviation or road traffic networks (e.g. astronomical phenomena, industrial actions, electronic audio-visual pictures, electromagnetic damage or deletion of data or records) and natural disasters, including but not limited to earthquakes, cyclones, storms, floods, etc.;
• Governing Law: These terms and conditions shall be governed by the laws of the People's Republic of China. Any dispute arising from these terms and conditions shall be submitted for settlement to the Shenzhen Court of International Arbitration.
• In case of any discrepancy between the Chinese and English versions of these terms and conditions, the Chinese version shall prevail.

You shall acknowledge that: The products to which you entrust KameyMall-Agent to provide services and value-added services shall meet the export requirements of the country of origin and the import requirements of the country of destination. If there are any problems during the customs clearance due to the products themselves or false declaration, you shall bear the relevant losses. In the case that KameyMall-Agent suffers losses therefrom, you shall compensate us.

I have carefully read and fully understood the relevant contents of this Service Agreement, and agree to obey the terms and conditions stated above.